If you log in using an electronic signature:
If you log on using your digital signature (e-signature), when you enter an invalid PIN to your cryptographic device (USB device or smart card) five times running, the device will be blocked.
- If you remember your PUK (8-digit Personal Unblocking Key that you have defined at the cryptographic device initialisation), use it to unblock the USB device or smart card and define a new PIN.
- If you do not remember PUK, you need to initialise your USB device or smart card again. Once you have reinitialised your cryptographic device and defined the new PIN and PUK codes, you will be able to use your card/device again. However, all the keys saved on that cryptographic device will be lost (they will be deleted from the card/USB device during initialisation). To generate a new key, you will need the so-called "starting package" which you can get in a Bank BGŻ BNP Paribas S.A. branch. You have to collect the starting package in person (i.e. the branch's employee is obliged to verify the identity of the person, to whom he/ she gives the starting package). If you prefer to have the starting package sent to you, please contact the Call Center under the telephone number 801 321 123 or 22 134 00 00; 24 hours a day, 7 days a week. Once the Call Center consultant has verified your identity, s/he will accept your instruction to send the starting package to the residential or mailing address indicated in the Pl@net system.