Unlocking the access

I. Pl@net INTERNET BANKING SYSTEM AVAILABLE THROUGH THE WEBSITE

What should I do if I suspect that an unauthorized person has obtained access to the Pl@net system?

If you received a notification about logging in, but you did not log into the system at a given moment or you suspect that an unauthorized person has accessed your account, please contact the Call Center of Bank BGŻ BNP Paribas S.A. (24h service) or any Bank branch to explain any doubts or lock the channel.
What should I do if my access to the Pl@net system was locked?

If during the User's attempt to log into the Pl@net system, an incorrect password was entered three times in a row, the access to the system for this User was locked. This is a security measure against an attempt to crack your password by an unauthorized person with a multiple attempts method.
To unlock the access to the Pl@net system, please follow the guidelines below:

If you log in using a masked password:
  • if you remember (you've recollected) the password, please contact the Call Center under the telephone number 801 321 123 or 22 566 99 99; 24 hours a day, 7 days a week. Upon verification of your identity, the Call Center's employee will unlock your access to the system (without changing your password) and this way you acquire next three attempts to log into the system.
  • if you don't remember the password and can't recollect it, please contact the Call Center on 801 321 123 or 22 566 99 99; 24 hours a day, 7 days a week. Once the Call Center consultant has verified your identity, s/he will accept your instruction to send the starting package to your phone number. At your first attempt to log in to Pl@net, you will receive a text message with a one-time starting password or you may visit a chosen branch of Bank BGŻ BNP Paribas SA to generate a new starting package.
If you log in using an electronic signature:

If you log on using your digital signature (e-signature), when you enter an invalid PIN to your cryptographic device (USB device or smart card) five times running, the device will be blocked.
  • If you remember your PUK (8-digit Personal Unblocking Key that you have defined at the cryptographic device initialisation), use it to unblock the USB device or smart card and define a new PIN.
  • If you do not remember PUK, you need to initialise your USB device or smart card again. Once you have reinitialised your cryptographic device and defined the new PIN and PUK codes, you will be able to use your card/device again. However, all the keys saved on that cryptographic device will be lost (they will be deleted from the card/USB device during initialisation). To generate a new key, you will need the so-called "starting package" which you can get in a Bank BGŻ BNP Paribas S.A. branch. You have to collect the starting package in person (i.e. the branch's employee is obliged to verify the identity of the person, to whom he/ she gives the starting package). If you prefer to have the starting package sent to you, please contact the Call Center under the telephone number 801 321 123 or 22 566 99 99; 24 hours a day, 7 days a week. Once the Call Center consultant has verified your identity, s/he will accept your instruction to send the starting package to the residential or mailing address indicated in the Pl@net system.

II. Pl@net INTERNET BANKING SYSTEM AVAILABLE THROUGH THE MOBILE DEVICE (Mobile Pl@net)

What should I do if my access to the Mobile Pl@net system has been locked?
If during the User's attempt to log into or sign an instruction in the Mobile Pl@net application, an incorrect PIN code is entered three times in a row, the access to the system on this device is locked. This is a security measure against an attempt to crack the PIN code by an unauthorized person with a multiple attempts method.
To unlock the access to the Mobile Pl@net, the activation process for the device should be repeated in the Pl@net Internet Banking System. The activation process is described. here.